Call BMI TRAVEL ASSIST’s Call Center at the phone numbers on the voucher or call collect 1 954 349 2547 in the United States or contact us by email at firstname.lastname@example.org, and provide the beneficiary’s name, telephone and voucher number.
The beneficiary may go to the medical service nearest to his/her location. In any case, the beneficiary must notify BMI TRAVEL ASSIST’s Call Center within 24 hours following the emergency.
No charges will be paid, since the event must be reported immediately to the call center or within the following 24 hours in order for the assistance to be effective.
Yes, the beneficiary must assume the cost of medications not prescribed by the physician, not related to the assistance required
Yes, drugs prescribed will be paid by reimbursement within limits of coverage. Once the beneficiary returned to country of origin, it is required original purchase receipt(s), copy of medical report describing medical diagnostic and name of drug(s) prescribed to the beneficiary.
Services shall be coordinated; however, the member must assume the costs of the assistance.
The beneficiary must submit the Property Irregularity Report and the original airline compensation receipt.
It is the period that begins at zero hours on the plan’s effective date and ends on the 24th hour of the expiration date. Both dates must be reflected on the purchase receipt, and provided the beneficiary is overseas.
Death, accident or serious illness of the beneficiary or immediate family member (spouse, siblings, children or parents), summons as witness or part of a jury, damages due to fire or theft or force of nature, medical quarantine as a result of an accidental trip.
When the beneficiary’s flight has been delayed more than 6 consecutive hours, provided there is no other transportation alternative. Reimbursement shall be made up to the maximum coverage according to the plan, to cover only hotel, meals and communication expenses.
The assistance assumes all the expenses related to the beneficiary’s civil or criminal defense in regards to traffic accidents’ liability.
In case the doctor at the Call Center deems it pertinent, taking into account the illness or accident occurred overseas.
No. It must have been recommended by the Call Center taking into account the patient’s medical condition.