Send us a request to firstname.lastname@example.org and let us know how may days you need. Should it be approved, you can create the new voucher (maintaining the same coverage as the previous voucher) by clicking here or contact your sales agent.
What are the requirements to obtain the benefit of COVID-19?
To obtain benefits due to COVID-19, proof of Full Vaccination of COVID-19, must be presented, only vaccines approved by the World Health Organization (WHO) will be admitted. https://www.who.int/emergencies/diseases/novel-coronavirus-2019/covid-19-vaccines/advice
Is the beneficiary covered for a COVID-19 test?
The beneficiary with symptoms of COVID-19 must always and without exception contact the Assistance Center who will coordinate an appointment with a general practitioner and according to the medical opinion, the test may be authorized.
Negative COVID-19 screening to return to country of residence will not be covered.
Will the beneficiary have hotel quarantine coverage if they get COVID-19 during their trip?
The beneficiary will have the COVID-19 quarantine hotel benefit as long as it is approved by our assistance center and is requested by the treating physician. Hotel expenses for quarantine will be covered as long as the reservation already paid for by the passenger has ended, up to a maximum of fourteen (10) nights and up to the amount of coverage of your purchased plan.
What should the beneficiary do in case of an emergency at destination?
Call BMI TRAVEL ASSIST’s Call Center at the phone numbers on the voucher or call collect (855) 241-8877 in the United States or contact us by email at email@example.com, and provide the beneficiary’s name, telephone and voucher number.
In case the beneficiary or a third party cannot get in contact with BMI TRAVEL ASSIST’s Call Center, what is the procedure to follow?
The beneficiary may go to the medical service nearest to his/her location. In any case, the beneficiary must notify BMI TRAVEL ASSIST’s Assistance Center within 24 hours following the emergency.
In case the beneficiary does not report the event within the 24 hours, what would the assistance cover?
No charges will be paid, since the event must be reported immediately to the assistance center or within the following 24 hours in order for the assistance to be effective.
In the event the beneficiary requests medications and these are not prescribed in the assistance, should the beneficiary cover this cost?
Yes, the beneficiary must assume the cost of medications not prescribed by the physician, not related to the assistance required
If beneficiary needs prescription medications, will this be covered?
Yes, medications prescribed will be paid by reimbursement within limits of coverage. Once the beneficiary returned to country of origin, it is required that they present original purchase receipt(s), copy of medical report describing medical diagnostic and name of medication(s) prescribed to the beneficiary.
If the beneficiary contacts us to report an accident but his/her plan has expired, will services be provided?
Services shall be coordinated; however, the member must assume the costs of the assistance.
Which documents must the beneficiary submit due to loss of luggage upon return to the country of origin?
The beneficiary must submit the Property Irregularity Report and the original airline compensation receipt.
What is the time frame in which BMI TRAVEL ASSIST Plans’ benefits may be received
It is the period that begins at zero hours on the plan’s effective date and ends on the 24th hour of the expiration date. Both dates must be reflected on the purchase receipt, and provided the beneficiary is overseas.
What are considered good causes for cancellation of a contracted trip
Death, accident or serious illness of the beneficiary or immediate family member (spouse, siblings, children or parents), summons as witness or part of a jury, damages to home due to fire, theft, or force of nature, medical quarantine.
When does it apply the delayed or cancelled flight charge?
When the beneficiary’s flight has been delayed more than 6 consecutive hours, provided there is no other transportation alternative. Reimbursement shall be made up to the maximum coverage according to the plan, to cover only hotel, meals and communication expenses.
What legal assistance does BMI Travel Assist offer the beneficiary in case of traffic accidents?
The assistance assumes all the expenses related to the beneficiary’s civil or criminal defense in regards to traffic accidents’ liability.
When is repatriation applicable?
In case the doctor at the Assistance Center deems it pertinent, taking into account the illness or accident occurred overseas.
If the beneficiary wants to activate sanitary repatriation that was not recommended by the Assistance Center, is it covered?
No. It must have been recommended by the Assistance Center taking into account the patient’s medical condition.
In which countries does BMI TRAVEL ASSIST not provide coverage?
Excluded are assistance, accidents and illnesses that occur while the Covered Traveler is in countries where civil or foreign war, civil unrest, or any other type of riots, demonstrations,
threatening individuals or assemblies that have become disruptive
The Coverage will not be available in the following countries: Iraq, Ethiopia, Syria, Ukraine, Yemen, Sudan, Somalia, North Korea, and Afghanistan.
Venezuela is subject to Sanctions and Special Licenses. Limited Coverage is available.
Russia & Belarus are subject to Sanctions and Special Licenses. Limited Coverage is available.
Cuba - Coverage is only available through reimbursement.